Oooh, do I ever hate Sprint PCS

Those morons.

We switched both cell phone lines to a different provider. Since I was a single gal many years ago, I've had my cell service with Sprint. It's even in my unmarried name. I added a second "friends and family" line for the husbie after we got married, but it was a subsidiary of the main billing account number in my name. Both lines got ported over, but Sprint, in its infinite wisdom, elected to keep my husband's line and continue to bill us.

Account services was rude when I asked for a refund. I asked for the rep's supervisor and was told she was not available. I asked for the supervisor's number and extension and was given same. Upon calling that number, I discovered it was not the supervisor's number at all, but believed the service had been canceled. I let it go. Live and let live, right? I even paid the old balance and wrote it off as a life lesson.

Then I got ANOTHER bill. The account services rep mentioned above had failed to cancel the service when I specifically insisted a) that it had already been canceled; and b) that I was entitled to a refund. She obviously interpreted that to mean that I wanted to remain a loyal Sprint customer.

Customer service is definitely a lost art.